Duty of Candour Report

Period March 2023 to March 2024

All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how The Cottage Family Centre has operated the duty of candour during the time between 1 April 2023 and 31 March 2024. We hope you find this report useful.

1. About The Cottage Family Centre

The Cottage Family Centre was established in 1987. The focus of the work at the Centre is to provide a range of support to those families and individuals within family units who are vulnerable to social exclusion as a result of factors such as poverty, unemployment, poor housing, relationship breakdown, drug and alcohol problems and health related issues.

The Children’s Service provides childcare for children aged from six weeks to 7 years. The crèche facility is regulated by the Care Inspectorate. The children’s service area is used for caring for children whilst parents are involved in the adult activity programme in the Centre. Although registered and inspected as a crèche, the work undertaken by the staff is more involved and complex than that of a traditional crèche facility due to the nature of the business of the Centre and the reasons for the referral for support. For example, children’s services staff will undertake specific pieces of work with individual children following on from the assessment and are required to undertake observations on the children attending and ensure that case records are maintained to identify:

  • Relationships / interactions with other children / adults
  • The behaviours displayed by the child
  • Development milestones
  • Speech and language development

The Children’s Workers maintain records of each child to assess their developmental stages and to identify where they are in respect of their milestones.

2. How many incidents happened to which the duty of candour applies?

In the last year, there has been no incident to which the duty of candour applied. These are where types of incident have happened which are unintended or unexpected, and do not relate directly to the natural course of someone’s illness or underlying condition.

Type of unexpected or unintended incidentNumber of times this happened
Someone has died0
Someone has permanently less bodily, sensory, motor, physiologic or intellectual functions 0
Someone’s treatment has increased because of harm0
The structure of someone’s body changes because of harm0
Someone’s life expectancy becomes shorter because of harm0
Someone’s sensory, motor or intellectual functions is impaired for 28 days or more0
Someone experienced pain or psychological harm for 28 days or more0
A person needed health treatment in order to prevent them dying0
A person needing health treatment in order to prevent other injuries0

3. To what extent did The Cottage Family Centre follow the duty of candour procedure?

The Cottage Family Centre implemented the Duty of Candour policies and procedures to come into effect within our service from the 1 st of April 2018. The children’s service co- ordinator and strategic Manager are responsible for ensuring:

  • That the procedure is carried out
  • That training which is required by the regulation is undertaken
  • That training/ support and supervision is provided to any persons carrying out any part of the procedure as required by the regulations. 
  • Reporting annually on the Duty of Candour. 

4. Information about our policies and procedures

Where something has happened that triggers the duty of candour, our staff report this to the Assistant Manager who has responsibility for ensuring that the duty of candour procedure is followed. The Assistant Manager records the incident and reports as necessary to both the Strategic Manager and The Care Inspectorate. When an incident has happened, the Assistant Manager and staff set up a learning review. This allows everyone involved to review what happened and identifies changes for the future.

All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families. We have occupational support in place through our HR Peninsula Business Services for our staff if they have been affected by a duty of candour incident.

Where parents or children are affected by the duty of candour, we have arrangements in place to provide welfare support as necessary.

5. What has changed as a result?

No changes were required during this period.

The Cottage Family Centre
29-31 Cawdor Crescent

Telephone: 01592 269489 or 01592 210189